Refund Policy

This policy explains how refunds are handled for Aiaxovio subscriptions, billed and processed through our third-party payment provider.

1. Free Trial

New accounts receive a 14-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends without any payment.

2. Monthly Subscriptions

Subscriptions are billed monthly in advance. Because access to the API and dashboard is granted immediately upon payment, charges are generally non-refundable once a billing cycle has started.

3. Exceptions

We will consider a refund on a case-by-case basis if:

• You were charged due to a verified billing error on our part
• The Service was unavailable for an extended period due to an outage on our end
• You were charged after a cancellation request was submitted but not processed correctly

4. How to Request a Refund

Contact us within 14 days of the charge via our Contact page or by emailing info@aiaxovio.com, including your account email and the reason for the request. Approved refunds are processed by our payment provider to your original payment method within 5–10 business days.

5. Cancellations

Cancelling your subscription stops future billing but does not retroactively refund the current billing period unless an exception above applies.